PATIENT-CENTRED CARE: A HYPOTHETICAL
XYZ Hospital (XYZH) treats
many patients suffering the consequences of poorly-controlled type 2 diabetes
mellitus (T2DM). Whilst I have come across a variety of interesting cases
during placement, one case of a new patient stood out as an opportunity to
create a patient-centred treatment plan.
The patient (Filbert) is a 54
year-old construction worker. He has a 25-year history of T2DM for which he
took insulin for 10 years post-diagnosis. Filbert discontinued insulin and has
not seen a general practitioner (GP) for 15 years as he “has not been sick”. Filbert
believes his healthy weight means his diabetes is under control, but cannot
remember the last time he checked his blood glucose level (BGL). Filbert stated
he has no other medical conditions and takes no medications.
Filbert was first admitted to
BHH in March 2014 for an ulcer on the dorsum of his right hallux. The ulcer
began when Filbert scraped his hallux on a cabinet while attempting to kick his
cat. Discussions with Filbert indicate he is independent, living alone, with the
male attitude of ‘if it is not killing you, move on’. Therefore, he ignored the wound until it
became infected, then presented to ED and was admitted.
Filbert was put on IV
antibiotics and nurses in the general medicine ward dressed the ulcer. BHH
podiatry was not contacted. The ulcer showed signs of healing and Filbert was
discharged after 3 days with instructions to take time off work until the ulcer
fully-healed, not to place pressure on the ulcer, and to keep dressings dry.
Filbert was to go to his GP three days later for a dressing change. Filbert
went back to work the next day in steel-capped boots, resulting in further
deterioration of the ulcer. He stated he knew something was wrong, but he
ignored the pain. Further, he did not go to his GP for a dressing change, instead
making makeshift dressings at home.
In April his ulcer became
infected again and he presented to ED, once again being admitted for IV
antibiotics. Filbert’s HbA1c was measured at 13.5%, and his blood pressure was
160/103. I undertook a diabetes assessment; results are as follows:
Assessments
|
Results
|
|
Left
|
Right
|
|
Neurological
|
||
10g
monofilament
Graduated
tuning fork
|
10/10
|
9/10
|
5/5
|
5/5
|
|
Vascular
|
||
Hair
growth
Nail
growth
Skin
status
Pulses
(dosalis pedis, posterior tibial)
Doppler
ABI
Toe
pressures
|
Present
|
Present
|
Present, healthy
|
Present, healthy
|
|
Intact
|
Intact
|
|
Palpable and strong
|
Palpable and strong
|
|
Triphasic
|
Triphasic
|
|
1.16
|
1.2
|
|
Not indicated
|
Not indicated
|
|
Dermatological
|
Nothing to note
|
Nothing to note
|
Biomechanical
|
||
Deformities
ROM:
Ankle
Subtalar
Midtarsal
1st
MTPJ
|
None
|
None
|
|
|
|
Very restricted (0°
dorsiflexion)
|
Very restricted (0°
dorsiflexion)
|
|
Restricted
|
Restricted
|
|
Restricted (both axes)
|
Restricted (both axes)
|
|
Very restricted (10°
dorsiflexion)
|
Very restricted (10°
dorsiflexion)
|
During the assessment, Filbert was agitated at being in a
room with patients he continuously described as being “weak” and “annoying”.
An MRI found osteomyelitis
present. Vascular surgeons determined the hallux had to be amputated, but
general medicine insisted on long-term antibiotics and Filbert was discharged.
He was to return to BHH podiatry after my placement ended for weekly dressing
changes. I presented my findings to my supervisors and suggested ways to
incorporate patient-centred care (PCC).
PCC involves shared
decision-making that incorporates patient preferences, emotional needs, culture,
values and health perspectives, while understanding that the patient is a
partner in achieving optimal health (Legare et al., 2010; Stanbrook et al.,
2012; Griffin et al., 2014; Stewart, 2001). The practitioner must exhibit an
understanding and respect for patient factors to better relate to the patient
and achieve the patient’s goals while incorporating necessary elements of
health promotion and integrated care (Stewart, 2001).
The Podiatry Board of
Australia (2014) states PCC is a priority in the provision of care, and for
good reason. PCC leads to feelings of empowerment and hence improved compliance
and satisfaction as well as the feeling that the patient’s emotional issues have
been addressed (Griffen et al., 2004; Dwamena et al., 2012). A systematic
review by Griffen et al. (2004) found that improvement in principal health
outcomes was favoured in 74% of the included trials that incorporated PCC,
significantly in 40%.
Some practitioners believe PCC
is time-intensive and expensive, finding it more efficient and in the patient’s
best interest to dictate care (Dunn, 2003; West, Barron, and Reeves, 2004).
Platt et al. (2001) found the opposite true, depending on how questions are
phrased. Open-ended questions and the use of phrases such as “anything else?”
may elicit all relevant health information, providing a holistic picture of the
patient including their experience of illness. A complete picture of a patient
results in less backtracking or altered findings (Epstein & Street, 2011).
Open-ended questions are also associated
with increased trust, belief in practitioner competence, and comfort disclosing
information, including potential barriers to health (Baker, O’Connell, and
Platt, 2005; Fiscella et al., 2004).
Epstein et al. (2005) found this open dialogue and trust results in
significant cost savings. Patients who trust their practitioners are less
likely to ask for more tests to explore all options. Further, practitioners,
having a fuller understanding of the patient, order more specific tests and
prescribe tailored treatments, resulting in reduced length of hospitalisations.
Finally, patient discussion welcomes
the involvement of multidisciplinary teams, spreading the workload while
providing more appropriate care (Bauman, Fardy, and Harris, 2003). Multidisciplinary
teams have been shown to improve self-management and care, both critical for
T2DM (van Dam, van der Horst, van den Borne, Ryckman, and Crebolder, 2002).
Whilst PCC has been shown to
be beneficial, there are barriers to its incorporation. PCC is often
incorrectly implemented because a universal definition of PCC does not exist (Gillespie,
Florin, and Gillam, 2004; West, Barron, and Reeves, 2004). Some believe PCC
involves informing patients and gaining their trust while the health
professional remains the decision-maker, re-badging the status quo. Others
believe it means acquiescing to patient requests, potentially why some studies conclude
that PCC does not improve patient outcomes (Gillespie, Florin, and Gillam,
2004). Also, practitioners may be resistant to change due to the belief that it
is time-intensive (West, Barron, and Reeves, 2004).
Other barriers include social
disadvantage, language and cultural differences (Gillepsie, Florin, and Gillam,
2004; Epstein & Street, 2011). It is difficult to create a shared
understanding of health and subsequent health decisions if there is a lack of
understanding between the stakeholders, whether due to linguistic, cultural, or
social barriers. If the patient lacks confidence due to these factors or low
health literacy, he or she will be less confident in asking questions and feel as
if he or she has nothing important to contribute (Epstein & Street, 2011).
Filbert’s case is an example
of poor PCC. First, general medicine did not consult vascular or podiatry until
his second admission. This was a neglected opportunity demonstrated by the fact
that Filbert was interested in how podiatry could help ensure wound healing and
non-recurrence. This interest was not fostered, and Filbert had no knowledge of
the podiatric consequences of diabetes. Podiatric participation may have
changed the present outcome; but its future incorporation will help ensure it
does not reoccur. Other disciplines should have been involved, and their care
more coordinated. Conflicting information throughout his admissions furthered Filbert’s
distrust of the medical profession, a barrier to future PCC.
Further referrals are hereafter
required to demonstrate to Filbert that a holistic approach is being taken. Whilst
Filbert’s elevated blood pressure could have been due to stress from being in a
hospital, his GP should be notified and if necessary, pharmacologic and
lifestyle therapy should be undertaken (American Diabetes Association, 2010).
Filbert’s HbA1c and lack of
BGL monitoring indicate he needs intervention from endocrinology and a diabetes
educator, two of my recommendations to podiatry. An endocrinologist can monitor
his BGLs and incorporate medication-based interventions for control. Further, Filbert
equates healthy weight with BGL control. Whilst Filbert’s job keeps him active,
his diet of steak, chips, and beer is less than ideal. A diabetes educator will
assist Filbert in being active outside of work, eating well, monitoring his BGLs,
and reducing diabetes risks (Mulcahy et al., 2003). Education needs to be
provided with the aim of modifying Filbert’s perceptions and attitude towards
diabetes (Puder 2003).
Filbert needs to be engaged in
decision-making processes, forming an alliance with the multidisciplinary team.
It is imperative that the team creates a partnership with Filbert and does not
substitute their goals for Filbert’s (Mulcahy et al., 2003). The team needs to
begin by gaining an awareness and acceptance of what motivates action and
intervention from Filbert (Epstein & Street, 2011). This was a missed
opportunity by general medicine and vascular, who should have determined what
is important to Filbert, as well as his abilities and concerns. For example,
would Filbert be able to remember to take antibiotics? Would he be able to cope
with a significant amputation if his osteomyelitis flared up? What were his
concerns? Answers to these questions would have led to informed and shared
decision-making (Epstein & Street, 2011). Further, trust would have been
established, shown to lead to improved continuity of care and increased
commitment to treatment plans, something Filbert has an issue with (Street,
Makoul, Arora, and Epstein, 2008).
Whilst patient engagement is ideal, research
has shown that people who are older, male, and less educated tend to request less
information from practitioners and are less likely to get actively involved in
their healthcare (Swenson et al., 2004; Krupat, Bell, Kravitz, Thom, and Azari,
2001; Addis & Mahalik, 2004; Galdas, Cheater, and Marshall, 2005). Filbert’s
health literacy is low, demonstrated by his beliefs about diabetes control.
This resulted in 15 years of nonexistent health care and an apparent disinterest
and denial of his health status indicated by his statement that he was
different from the other patients. Therefore, while appropriate referrals may
be made, will Filbert be able to shed his masculine views and partake in
multidisciplinary care?
Filbert is independent and consultations
with other disciplines may be meaningless unless he is able to change the way
he views diabetes. In the time spent with Filbert, I gained a good sense of his
beliefs about his health and concerns. The largest obstacle is Filbert’s belief
he is healthy and thus does not require medical treatment. To increase the chance
that Filbert seeks help from a multidisciplinary team and views T2DM as an
important issue, a psychologist needs to be involved to address how Filbert’s
views impact his health and help-seeking behaviours (Mahalik, Englar-Carlson,
and Good, 2003). Also, people such as Filbert have been shown to be better at problem-solving
and assertiveness, two aspects a psychologist could be able to foster (Mahalik,
Englar-Carlson, and Good, 2003).
Normally, a psychologist would be one of
the group of health professionals Filbert would not seek help from, but during
my assessment he showed concern about what was going to happen to him from this
point on. This would be the perfect time to incorporate psychology into his
care. Filbert needs the opportunity to reflect on his current circumstances, why
he was there, and how he and the team can ensure that this will not reoccur. The
psychologist should coordinate with the diabetes educator to examine Filbert’s
motivations for change (outside of health), and attempt to overcome barriers to
implementation of recommendations from the diabetes educator (Mulcahy et al.,
2003).
Filbert presented an
interesting case of how PCC can be incorporated to achieve better outcomes. While
Filbert’s case is complex, the incorporation of a multidisciplinary team with
an understanding of what motivates and concerns him may change his attitude
towards the need for health and self-care (Donohoe et al., 2000).
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patient-centred care; time, tools, and training. Issues in Clinical Nursing, 14, 435 – 443.Langmore Podiatry in Berwick practices the patient-centred care approach to achieve the best outcomes for patients.